What are the ages of your nannies?

We have nannies from ages 20 and up. Generally, we assign infant specialist for children 5 weeks to a year. You may request the age you feel most comfortable with for your children and we will do our best to accommodate your request.

I have requested numerous nights/days on my vacation. Is it possible to have the same nanny for all the times I have requested?

Yes! It is our policy to have the same nanny sit for all of the times you request. It is much easier for you and of course, your children. In order to have the same nanny scheduled, advance notice (5-7 days, usually, or 1-2 weeks  is appreciated. If there are adjustments or add-ons to your schedule, we will do our best to get the same nanny.

Please note: Confirmation of specific nanny is subject to change due to scheduling conflicts, illness or nanny's unavailability beyond the control of Happy Kids.

I know I will be using a nanny for at least 8 hours every day while I am visiting, but am not sure of the times since we don't have a schedule. What are my options?

We have created the luxury package for this reason please call us for the details.

What will the nanny do with my child/children for the hours that they are together?

The nannies will bring  age appropriate games, puzzles, crafts etc. - to play with in the room or outside the room. We may go on a toad safari that they will really enjoy. We take the children on walks or for stroller rides, anywhere on hotel property. Depending on the age of your child/children, the nannies are allowed to take the children to the pool but not into the open ocean. Nannies may not take children into their own vehicles and will not provide transportation.

Why can't the nannies take children into the ocean?

The ocean is unpredictable with currents, waves, wildlife, coral and rocks. These can be very dangerous for children, especially those who are not used to swimming in the open ocean all the time. Because this is a huge liability our insurance policy does not cover it.

What are my payment options?

The nannies are required to be paid directly in cash  at the end of EACH assignment.  We do not allow payment by credit cards at this time.

Am I required to provide meals for my nanny?

You are not required to provide meals for your nanny unless you choose to.

Can my nanny watch my friend's child/children so they can play together? What are the additional charges?

Yes, one nanny can watch children from different families. There is an additional charge for this service. Under state guidelines, nannies are not allowed to be responsible for more than 2 children under the age of 18 months, or more than 6 children at one time.

Do you have a time minimum? What if we stay out longer than the times we have scheduled?

Yes, we have different packages call us for the details. If you anticipate that you might be out later than what you had originally scheduled, please notify the Happy Kids office of any unscheduled changes not the nanny because during the busy seasons, the nannies might be scheduled for sits back to back. If you are unexpectedly running late, please call the Happy Kids office and let them know, in case they have a prior commitment or sit.

Is it customary to give the nanny a gratuity?

Nannies are in the service industry, and gratuity is not included. Tips vary widely so a tip based on the quality of service you felt you received is usually a good way to decide.

How do you select your nannies and what if we would like a different nanny after we meet the nanny that has been assigned to us?

After meeting your nanny, if you are unsatisfied with who we have chosen for you, we will try to replace her with another nanny for the rest of your scheduled times. However, during the busy seasons, we cannot guarantee that we will have another nanny that will have a schedule open enough to accommodate all of the times. If necessary, we may need to split up the shifts between 2 nannies. We will always try to insure you are happy.